Expert IT support tailored for the care home industry. Our friendly team delivers reliable, responsive solutions to keep your people and systems operating smoothly.

Trust us to support your care home with excellent customer service, so you can focus on providing quality care.

What Care Homes need from IT

Care homes need IT that is dependable, secure and easy for staff to use. Teams rely on tablets, Wi-Fi and cloud systems throughout the day – often while juggling complex workloads. Any downtime affects medication rounds, record keeping, communication and compliance. With safeguarding, GDPR and CQC expectations to meet, care homes need systems that stay online, protect sensitive information, and support both single-site and multi-site setups. We help you achieve exactly that.

We are often asked...

  • What happens if our care home’s internet connection goes down?

    A backup internet connection can help your care home stay connected when its main service fails. This reduces disruption to online care records, communication and administrative work.

    DIS IT provides connectivity options including secondary broadband, 4G or 5G backup and satellite connections where appropriate. We recommend a setup based on your location, coverage and the systems you rely on. Failover connectivity helps reduce downtime, although continuity also depends on power, equipment and the availability of your software services.

  • Can you manage devices across multiple homes?

    Yes. We manage IT devices for individual care homes and groups with several locations, including desktops, laptops, tablets and supported mobile devices.

    A consistent approach to device setup, security updates and staff access makes systems easier to manage as your organisation grows. It also helps care teams move between locations with fewer technical difficulties, while giving managers a clearer view of the equipment and support needed across the group.

See more FAQs

What we deliver

We manage IT systems from end to end: security, telecoms, internet and modern cloud. We work as your outsourced IT team, or alongside your internal team. We’ve had years of experience in helping care homes to grow into multi-site groups – securely and efficiently.

  • Full IT management for care teams, admin and multi-site groups
  • Reliable Wi-Fi and internet with multiple failover options
  • Secure access to systems like Care Control, Nourish, Leecare & PCS
  • Device management for tablets, handhelds and clinical tools
  • Strong cyber security aligned with safeguarding requirements
  • Cloud and identity management for all staff
  • Standardised IT across groups for stability and efficiency
Services

Our performance at a glance

  • 26 min

    Average resolution time

  • 18 s

    Average wait time

  • 96 %

    Customer retention YoY

Results

Efficient and Responsive

We have worked with DISConsulting IT for more than 10 years. When we require their support, they are efficient and responsive. It is great to have one less thing to worry about when it comes to running a business. I've no hesitation in recommending DISConsulting IT for IT support.

Director, Dental and Aesthetics company

Extremely Organised and Knowledgeable in IT

Excellent company!! The service they provide is amazing. They have rectified several problems for my company with ease and very promptly. They are extremely organised and knowledgeable in IT and will do anything to help! If you need help with your IT... call these guys, you won't regret it!!

Practice Manager, Dental & Aesthetics company

From cyber security to cloud, we deliver responsive IT services for Care Homes, all backed by a UK-based team.

Why Us

  • Local Support

    Our friendly, UK-based service desk is always just a phone call away. When remote support isn’t enough, our engineers can be on-site to support your care home, helping resolve issues quickly and minimise disruption to residents and staff.

  • Care Sector Expertise

    Extensive experience supporting care homes with secure IT, cyber security and dependable systems that help staff deliver outstanding care while meeting compliance requirements.

  • Constant Protection

    Care homes need reliable protection around the clock. Our proactive cyber security services include continuous monitoring, endpoint protection and rapid threat detection to help safeguard resident data, staff devices and critical care systems.

  • Always Online

    Reliable connectivity is essential for delivering uninterrupted care. We provide resilient internet and failover solutions to help keep your phones, care management systems and business-critical services online if your primary connection is disrupted.

  • Group Scaling

    Whether you operate a single care home or manage multiple sites, our IT solutions are designed to grow with your organisation. We provide consistent support, security and management across every location, making it easier to expand without increasing complexity.

  • Lasting Trust

    We build long-term relationships with our clients by delivering dependable support, proactive advice and responsive service. Our focus is on becoming a trusted technology partner that helps your care home remain secure, compliant and ready for the future.

FAQs

  • How can you protect our care home against phishing and ransomware?

    We use several layers of cyber security to help protect your care home’s accounts, devices and information. These include multi-factor authentication, security updates, endpoint protection, email security and monitoring for suspicious activity.

    Staff awareness is equally valuable. Training helps employees recognise suspicious emails, unexpected payment requests and attempts to steal passwords. Alongside these preventative measures, managed backups and recovery planning help reduce the impact if an incident occurs.

  • Is OneDrive suitable for backing up care home documents?

    Yes, OneDrive is encrypted and integrates with the Microsoft 365 compliance tools. This system provides reassurance that your documentation is safe and easily accessible.

  • How does DNS filtering help protect care home staff and residents online?

    DNS filtering helps prevent devices from connecting to websites known to be malicious, including sites used to steal passwords or spread malware. It adds a layer of protection when staff or residents follow a harmful link.

    Wider web filtering can also restrict categories of unsuitable content in line with your care home’s internet-use policies. These controls support safer browsing, but they work best alongside device protection, staff awareness and separate networks for care systems and guest access.

  • Can you make sure systems like Care Control, Nourish, Leecare, or PCS are accessible securely?

    Yes, all the devices we support are fully managed for security. This includes desktops, laptops, Android and Apple tablets and handsets.

  • Do you provide IT support for care homes in Basingstoke and Hampshire?

    Yes. DIS IT is based in Basingstoke and provides IT support for care homes in Basingstoke and across Hampshire. Our UK-based team provides remote assistance, with on-site support when an issue needs an engineer to attend.

    We support individual homes and care groups, helping staff with everyday technology issues while managing the systems, connectivity and security they depend on.

  • Can you improve Wi-Fi coverage and provide separate access for residents and visitors?

    Yes. We assess your building, existing network and the areas where staff and residents need reliable Wi-Fi. This helps identify weak coverage, overloaded equipment and other causes of slow or unreliable connections.

    We can design and install managed Wi-Fi with separate access for staff systems, residents and visitors. Separating these networks helps protect care home systems while allowing residents and guests to use the internet, make video calls and stay in touch with family.

  • How much does IT support cost for a care home?

    IT support costs depend on the number of staff, devices and locations, the condition of your existing systems and the services you need. Wi-Fi improvements, connectivity and backup requirements can also affect the overall cost.

    DIS IT can review your setup and recommend a package suited to your care home. Your quote should make clear what is included, the support hours and response arrangements, and any additional project costs. Contact our Basingstoke team to discuss your requirements.