Expert IT support tailored for the Dental & Aesthetics industry. Our friendly team delivers reliable, responsive solutions to keep your people and systems operating smoothly.

Trust us to support your business with excellent customer service, so you can focus on providing quality care

What Dental Practices, Groups and DSOs need from IT

Dental practices rely on specialised software, high-performance imaging and secure access to patient data. Slow systems affect appointment flow, cause delays in surgery and impact patient experience. Practices also face strict requirements from the CQC, ICO and NHS DSPT. You need IT that’s stable, compliant, secure and optimised for clinical workspaces across surgeries, reception areas and imaging rooms. That’s where we come in.

We are often asked...

  • How can you help our practice prepare for an ICO or CQC inspection?

    We help your dental or aesthetics practice prepare by reviewing the IT systems, security measures and supporting documentation relevant to an ICO enquiry or CQC inspection. This includes how you protect patient information, manage access to systems and back up important records.

    Your practice remains responsible for meeting its regulatory obligations. Our role is to support the technical side, help identify gaps and explain the IT measures you have in place.

  • Can you support dental imaging software and back up digital X-rays?

    Yes. We support the IT systems behind dental imaging software, including Sidexis, Dexis and Vartech, and work with your software suppliers to help resolve technical issues.

    We also manage backups for digital X-rays and patient information, with retention settings agreed around your practice’s requirements. This helps protect important clinical records and supports recovery if data is lost or systems fail.

See more FAQs

What we deliver

We manage IT systems from end to end: security, backup, compliance, telecoms and internet. We work as your outsourced IT team, or alongside your internal team. We’ve had years of experience in supporting single practices and growing multi-site groups to DSOs – learning the specific software vendors and how they interact with systems.

  • Full support for dental PMS and imaging systems (R4, EXACT, Dentally, Sidexis, Dexis, Vartech etc.)
  • Secure backup & compliance aligned with CQC expectations
  • Reliable network & Wi-Fi for surgeries and X-ray rooms
  • VoIP and communication tools suited to busy reception teams
  • Cloud platforms and Microsoft 365 management
  • Multi-site support for expanding groups
  • Proactive monitoring and rapid issue resolution
We understand the challenge isn’t simply supporting more users. It’s creating a consistent, secure IT environment across every practice.
Services

Our performance at a glance

  • 110 +

    Dental & Aesthetic practices supported

  • 18 s

    Average wait time

  • 96 %

    Retention of our customers YoY

Results

Never Let Us Down

We use DISConsulting IT for all our clients' webmail requirements and they never let us down. Super reliable, fantastic with our clients on the phone or face to face and always have the answers.

Director, Marketing, Media and Creative agency

Efficient and Responsive

We have worked with DISConsulting IT for more than 10 years. When we require their support, they are efficient and responsive. It is great to have one less thing to worry about when it comes to running a business. I've no hesitation in recommending DISConsulting IT for IT support.

Director, Dental and Aesthetics company

Extremely Organised and Knowledgeable in IT

Excellent company!! The service they provide is amazing. They have rectified several problems for my company with ease and very promptly. They are extremely organised and knowledgeable in IT and will do anything to help! If you need help with your IT... call these guys, you won't regret it!!

Practice Manager, Dental & Aesthetics company

From cyber security to cloud, we deliver responsive IT services for Dental & Aesthetic businesses, all backed by a UK-based team.

Why Us

  • Local Support

    Our friendly, UK-based service desk is always just a phone call away. When remote support isn’t enough, our engineers can be on-site to resolve issues quickly, helping minimise disruption to your practice, appointments and patients.

  • Practice Expertise

    We understand the technology that keeps dental and aesthetics practices running. From dental imaging systems, PMS (Practice Management Software) platforms and appointment booking systems to secure patient records, our experienced team provides IT support that fits around the way your practice works.

  • Compliance Confidence

    Supporting dental and aesthetics practices with IT services aligned to GDPR, ICO and DSPT requirements. From secure backups and access controls to proactive monitoring, we help protect patient data while strengthening your cyber security and supporting compliance.

  • Always Protected

    Patient information is one of your practice’s most valuable assets. Our layered cyber security approach combines endpoint protection, proactive monitoring and rapid threat detection to help defend against ransomware, phishing and other evolving cyber threats.

  • Reliable Connectivity

    Your practice depends on reliable internet access for appointments, patient records, cloud applications and digital imaging systems. We provide resilient connectivity and failover solutions to help keep your services running if your primary connection is interrupted.

  • Built to Grow

    Whether you’re running a single practice or expanding to multiple locations, our IT solutions are designed to scale with your business, providing consistent support, security and management across every site.

  • Fast, Responsive Support

    Technology issues can quickly affect appointments, clinicians and patient care. Our experienced support team responds quickly to resolve problems, minimise downtime and keep your practice operating smoothly.

FAQs

  • Can you provide IT support for dental and aesthetics practices with multiple locations?

    Yes. We provide IT support for single practices, satellite clinics and groups operating across multiple locations. We have experience supporting organisations as they grow from one practice to groups with more than 80 sites.

    We help manage connectivity, access to practice systems, cyber security and backups across your locations. This gives your teams consistent IT support and helps new practices fit into your existing setup.

  • Can you help to ensure consent forms, treatment notes and patient information is securely backed up?

    Yes. We install and manage backup solutions to help protect patient records, consent forms, treatment notes and other important practice data.

    We work with you to understand where information is stored, including within your practice management software, and agree what needs to be backed up and retained. Managed backups help your practice recover information following accidental deletion, equipment failure or a cyber incident

  • Can you help us complete the NHS Data Security and Protection Toolkit (DSPT)?

    Yes. We help dental practices work through the NHS Data Security and Protection Toolkit (DSPT), including the IT security measures and technical information needed to support their submission.

    We can assist by email or in a meeting, helping you understand the technical questions and identify areas that need attention. Your practice remains responsible for checking that its answers accurately reflect its policies, processes and working practices.

  • Are you familiar with Dentally, EXACT, R4, Orthotrac, Pabau, Phorest, Zenoti, Semble or similar?

    Yes. We have experience supporting dental, orthodontic and aesthetics practices that use Dentally, EXACT, R4, Orthotrac, Pabau, Phorest, Zenoti, Semble and similar platforms.

    We support the computers, networks and IT infrastructure these applications depend on, and work with software providers when an issue needs their specialist input. This helps your team get coordinated support when problems affect bookings, patient records or everyday practice tasks.

  • How can IT support improve efficiency in dental and aesthetics practices?

    IT support helps dental and aesthetics practices work more efficiently by reducing downtime, keeping practice management systems running smoothly and supporting reliable access to patient records and appointment bookings.

    At DIS IT, we manage your IT systems, internet connectivity, phone systems, backups and cyber security. Through proactive monitoring and responsive support, we help minimise technical disruptions, so your reception and clinical teams can spend less time dealing with IT problems and more time supporting patients.

  • Do you provide IT support for dental and aesthetics practices in Basingstoke?

    Yes. DISIT is based in Basingstoke and provides IT support for dental and aesthetics practices in Basingstoke and across Hampshire. We combine remote support with on-site assistance when needed, helping keep your practice management systems, computers, internet and phone systems running reliably.

    Whether you manage a single clinic or several locations, we tailor our support to your practice, so your team has help with everyday IT issues, cyber security and backups.

  • How much does IT support cost for a dental or aesthetics practice?

    The cost of IT support depends on the size of your practice, the number of users and devices, the software you use and the level of support you need. Multiple locations, imaging systems and backup requirements can also affect the cost.

    DISIT can assess your current setup and recommend support suited to your practice. Contact our Basingstoke team to discuss your requirements and request a tailored quote.

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