Expert IT support tailored for the Marketing and Creative industry. Our friendly team delivers reliable, responsive solutions to keep your people and systems operating smoothly.

Trust us to support your business with excellent customer service, so you can focus on providing quality services.

What Marketing and Creative Agencies need from IT

Marketing Agencies need IT support that is reliable and collaborative. Team members need to know that if something goes wrong during their busy day-to-day, their trusted support partner will be there to help quickly and efficiently. Marketing and Creative agencies want to have secure and updated devices to ensure their Teams, Notion and Google platforms run smoothly. We’re here to support you with creating both simple and complex setups and can help support your own customers too. We make sure everything works, so they come back to you.

We are often asked...

  • Can you help us collaborate in Teams, Notion or Google?

    Yes. DIS IT helps marketing and creative teams use collaboration tools by supporting the devices, connectivity and account access they depend on.

    For Microsoft 365, we can also configure Teams, SharePoint and OneDrive to improve document sharing and control permissions. Support for Notion and Google Workspace is agreed around your setup and requirements. This helps employees work together more reliably, whether they are sharing campaign documents, reviewing content or collaborating remotely.

  • Can you manage email setup, domain settings and DNS records for our agency?

    Yes. DIS IT helps agencies manage business email, domain settings and DNS records, including email routing and changes needed when connecting services.

    DNS records help direct traffic to the correct website and email systems. Changes should account for existing services so that updating one setting does not unintentionally affect another. We can assess your requirements and agree the work needed, including coordination with your website developer, hosting company or email provider where appropriate.

See more FAQs

What we deliver

We manage IT systems from end to end: security, telecoms, internet and modern cloud. We work as your outsourced IT team, or alongside your internal team. We’ve had years of experience in assisting Marketing and Creative agencies – securely and efficiently.

  • Full IT management for all staff within the company
  • Reliable Wi-Fi and internet with multiple failover options
  • Secure access to systems like Teams, Notion and Google
  • Device management for laptops, handhelds and desktops
  • Strong cyber security aligned with industry requirements
  • Cloud and identity management for all staff
  • Standardised IT across groups for stability and efficiency
Services

Our performance at a glance

  • 18 s

    From call to log

  • 26 min

    Average resolution time

  • 96 %

    Customer retention YoY

Results

Never Let Us Down

We use DISConsulting IT for all our clients' webmail requirements and they never let us down. Super reliable, fantastic with our clients on the phone or face to face and always have the answers.

Director, Marketing, Media and Creative agency

From cyber security to cloud, we deliver responsive IT services for marketing and creative teams, all backed by our UK-based experts.

Why Us

  • Friendly Support

    Fast, friendly UK-based service desk

  • Sector Insight

    Strong understanding of Marketing and Creative Agencies

  • Cyber Protection

    Built-in cyber protection & 24/7 monitoring

  • Reliable Failover

    Reliable failover internet options

  • Scalable Solutions

    Scalable solutions for multi-site groups

  • Long-Term Partnerships

    Excellent retention & long-term partnerships

FAQs

  • Can you provide IT support to our agency’s clients?

    Yes. DIS IT works with clients introduced by marketing and creative agencies, including helping them move to Microsoft 365 and supporting their everyday IT needs.

    If a client needs help beyond your agency’s services, you can introduce us to discuss their requirements. We agree the support scope and responsibilities with the client, giving them a clear route to technical help while your team stays focused on delivering their marketing and creative work.

  • Do you offer out-of-hours IT support for marketing and creative agencies?

    Yes. DIS IT offers an out-of-hours emergency service alongside its normal service desk support. This provides a route to assistance when a serious IT problem occurs outside standard business hours.

    The support available, response arrangements and any additional charges depend on your contract. If your agency regularly works on evening deadlines or weekend projects, discuss those requirements with us so your team understands when and how to request help.

  • How will you protect our client data and marketing assets from cyber threats?

    We use layered cyber security to help protect your agency’s accounts, devices and information. This includes security updates, endpoint protection, email security, multi-factor authentication and monitoring for suspicious activity.

    For creative teams, protection also means controlling who can access client briefs, campaign plans and unpublished assets. Staff awareness training helps employees recognise phishing and impersonation attempts. Backup arrangements should cover the agreed systems and files your agency needs to recover if information is lost or compromised.

  • How much does IT support cost for a marketing or creative agency?

    IT support costs depend on the number of people and devices you support, the applications you use and the level of service you need. Remote working, storage requirements and specialist equipment can also affect the scope.

    DIS IT offers monthly support packages, with pricing tailored to your agency’s setup. We can review your requirements and explain what is included, along with any separate charges for software licences, hardware, project work or out-of-hours support.

  • Do you provide IT support for marketing and creative agencies in Basingstoke?

    Yes. DIS IT is based in Basingstoke and provides IT support for marketing, media and creative businesses in Basingstoke and across Hampshire.

    We support everyday business technology, including computers, Microsoft 365, networks and account access. Whether you need an outsourced IT team or additional help for your existing team, we can agree support around your agency’s people, systems and working arrangements

  • Can you back up creative project files and recover accidentally deleted work?

    Yes. DIS IT provides managed backups for supported computers, servers and Microsoft 365 environments. We help identify which project files, documents and other business information need protection.

    Backup planning should consider file sizes, storage locations, retention periods and how quickly work needs to be recovered. Assets held in specialist creative or project-management platforms may need separate arrangements. Regular restore testing helps confirm that protected files can be recovered when accidental deletion, equipment failure or a cyber incident interrupts a project.

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